PERSONAL INFORMATION

If you register for any of the Services you will be asked to provide basic personal information. The information is used solely for notifying you of changes or updates to the Website/Services. High Hop Records will not store your credit card or debit card details. Further High Hop Records will not sell, rent or otherwise disclose any of your personal information, including your email address, to any third party without your consent unless:
1) we are required to by law; or 2) if it is necessary to provide the Services. High Hop Records uses the following tools and practices in order to communicate with our users and inform our marketing efforts.

COOKIES

We use various third party cookies on our websites, buy-links and mailouts in order to build a picture of our audiences, optimise their browsing experience and tailor communications to them. The use of cookies is made clear on each website, and you have the option of allowing or denying their use upon your visit. These include cookies for platforms including – Google Analytics to measure and analyse anonymised platform traffic. Facebook in order to create a “pool” of anonymised audience members, based around specific interests or actions, in order to tailor communications and advertising about High Hop Records only on Facebook-owned platforms. Google Adwords in order to tailor website and YouTube advertising about High Hop Records  only to relevant, anonymised audience pools.

MAILING LISTS & EMAIL COMMUNICATION

We host email lists for the use of email marketing communications for High Hop Records, via Mailchimp. These lists are built through direct, opted-in email sign-ups via High Hop Records websites and platforms, and via product purchases via  Bandcamp where permission is given by the purchaser. We may use email information in line with advertising platforms in order to tailor advertising communications about High Hop Records, only to specific profiles, and only where an email address has been provided in order to receive information about that Label or Artist specifically. We include Unsubscribe and Preference Review options on all our email marketing as standard, and you are free to update or remove your information from our databases at any time via these methods.

SECURITY

We employ SSL encryption to secure your personal data and payment information. We will continue to enhance our security procedures as new technology becomes available. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

ECOMMERCE

In order to provide our ecommerce services to you, we need to transfer relevant details to trusted third parties such as PAYPAL in order to fulfill digital and physical orders. If we stop using their services, data held at these platforms will either be deleted or anonymised. Greek VAT 24% applies on every order and/or service is purchased from High Hop Records. Purchased goods are dispatched every Tuesday and Wednesday except seasonal holidays.

RETURN AND REFUND
You can return a product for up to 10 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt and a full refund will be made to you.
Unfortunately we can accept NO RETURN and there is NO REFUND for digital goods.